Delivery Information

FREE SHIPPING on ALL Shipments!

We do NOT ship C.O.D. (Cash on Delivery)

All orders are processed and shipped within 24-48 hours from the day they are received, pending product availability, and are shipped using USPS Priority Mail service.

Once shipped, please allow 2-3 business days for your order to arrive (USA addresses). Delivery times vary for foreign (non-USA) addresses. Please allow 5 - 10 business days for your order to arrive (non-USA addresses), pending local customs clearance.

Shipping FAQ's

What are the shipping costs?
All orders are SHIPPING FREE.

How long will it take for my order to arrive?
For orders shipped within the USA, the transit time takes approximately 2-3 business days to arrive at your doorstep. For orders shipped outside the USA, please allow 5-10 business days (pending local customs clearance) for your order to arrive.

When will my order ship?
Orders are processed and shipped within 24-48 hours from the day they are received, pending product availability.

What shipping provider do you use?
Orders, including ones sent to PO Boxes, APO and FPO military addresses, are shipped through the United States Postal Service (USPS) using First Class or Priority Mail.

Can I ship to an address other than my own?
Yes. When ordering, you can enter a shipping address different from your billing address.

Do you ship to international (non-USA) addresses?
Yes. We ship worldwide, including to PO Boxes, and military APO and FPO addresses. Please note that delivery times vary for international shipments. Please allow 5 – 10 business days for orders shipped outside the USA to arrive, pending local customs clearance. 

Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your international order.

Product Pricing and Exchange Rates
All prices shown are in U.S. dollars. When you pay by credit card, the equivalent amount will be shown on your credit card statement in your local currency using current exchange rates. If paying by international money order, please ensure your payment is denominated in U.S. dollars.

International Addresses
You must provide a CURRENT STREET ADDRESS in order to receive your shipment abroad. We also ship to international P.O. Boxes.

International Shipping Fees, Import Duties and Taxes
Regarding import taxes and/or duties, our prices do not include import taxes, duties, and/or local customs fees (if any). You may have to pay such taxes/ fees once your order arrives to your country. These charges are separate from your shipping charge, and you will be billed directly for them through your local Customs or Mailing Authority. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import our products into your country.

International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package, or the items ordered are not allowed into the country by the local Customs Authority, the customer will be responsible for the shipping cost (if any) billed to Sterolabs.com for the return of the package. If the return shipping cost is greater than the cost of the goods ordered, Sterolabs.com will instruct the USPS to abandon the order, and there will be no credit issued to the customer for the order. If the package is intercepted by the local Customs Authority because items ordered are not allowed in the customer’s country and the package is abandoned, there will be no credit issued to the customer for the order. If your order is intercepted by your local Customs Authority, you will receive a letter from them advising you of this. You can then scan and email us a copy of this letter and we will reship your order free of charge. We will not reship your order unless we receive such a letter.

Your Country's Custom and Import Policies
It is important for you to become familiar with the Customs import policies of your country BEFORE ordering. Customs regulations vary greatly by country and lack of knowledge regarding such regulations can result in your order incurring high import duties, experience delivery delays, or even being returned to us. It is your responsibility to check with your local Customs Authority to see if your country permits the importation of our products from the USA. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to Sterolabs.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance with your country's laws and regulations, a refund will be issued for the merchandise only, less a re-stocking fee (20% of the cost of your order). Other charges (if any) such as quarantine, shipping, or warehousing fees assessed by your country’s local Customs Authority will also be discounted from your refund. If you have other questions about ordering internationally, please contact our Customer Service Center we will respond within 24 hours of your inquiry.

I have not received my shipment. What do I do?
If 3 business days (USA domestic orders) or 5-10 business days (non-USA orders) have elapsed and you still have not received your order, please contact us. Be sure to state the name under which the order was placed, the date of the order, and the order number. We will respond within 24 hours of your inquiry.