FAQ

PAYMENT

What payment methods do you accept?
We accept VISA, MasterCard, and Discover credit, debit, and gift cards. We do NOT accept Paypal. We use a secure SSL 128-bit encrypted environment to protect your financial privacy during checkout.

SHIPPING

How is my product packaged?
Your product(s) will be discretely packaged. No one else will know what you ordered.

How much does shipping cost?
Shipping is offered on all orders.

What if my shipment is held up or delayed at customs?
If your shipment is held up or delayed at customs, we will re-ship your order for FREE. Simply provide us a letter from your country's customs service. Orders almost always arrive the second time around.

What addresses do you ship to?
We ship worldwide (NO prescription required).  Worldwide includes all U.S. States, U.S. Territories, Internationally,  APO , FPO, and P.O. Boxes.

PRODUCTS

What ingredients are in the products?
Visit the product pages to view some of the key ingredients. Some products do not have the key ingredients listed to protect the formula from being copied.

Are there side effects to using these products?
Our products are formulated to offer NO negative side effects. You will not get liver and/or kidney cancer/toxicity, acne, baldness, gynocomastia (bitch tits), testicular shrinkage, or water retention. You will actually keep your muscle gains! However, should you experience any negative side effects or unusual joint/ muscle pain while training, stop using the products and consult with a physician immediately.

Are these products safe and of pharmaceutical quality?
Yes. All of our products are manufactured in a cGMP certified facility utilizing only the highest quality pharmaceutical grade ingredients. Our lab and the ingredients we use is inspected by the US FDA each year and passes inspection every time.

How quickly will I see results?
You will begin to feel/see the effects of our products within 2-3 weeks. Keep in mind that your results will vary based on the frequency and intensity of your workout as well as your nutritional food intake during the time you take the products. For the quickest and best results, use the products in conjunction with a well balanced, high protein diet and an intense bodybuilding training and exercise program.

CANCELATION / REFUND

What is your cancelation policy?
 You can cancel you order PRIOR to your order being shipping out. We do NOT accept cancelation requests after your order has shipped.

What is your refund policy?
We offer a guarantee on all unopened products for a period of 7 days after the order date. Opened or empty bottles will NOT be refunded for health and safety reasons. Please return your product under a tracking number so your item can be tracked while being delivered to us. Sterolabs.com is not responsible for returned items lost in the mail. No credit or refund will be issued without prior, authorized approval from our Customer Service Department. All product returns must have prior, authorized approval from our Customer Service department. Contact us to get a return Pre-Authorization Number and a return shipping address. An approved credit or refund will NOT include shipping charges previously paid.  For all approved returns, the customer is required, at customer’s expense, to return the products under a Return Authorization Number.